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Common questions about pages, payments and accounts.
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Account and security
Two-factor authentication, sessions, and exporting or deleting your data.
Open your settingsFrequently asked questions
Who actually receives the money?
You do, directly. ThankNest shows supporters your PayPal.Me link, your bank details and QR, or your MoMo receive code. The payment happens between the supporter and your payment provider. ThankNest never receives, holds or forwards the money, and takes no percentage of it.
Does ThankNest confirm that a payment went through?
No. ThankNest has no connection to PayPal, your bank or MoMo, so it cannot see your transactions. A supporter can tell us they have paid, and you can mark a support as received once you have checked your own account. Both are clearly labelled as self-reported, and neither is proof of payment. Always confirm against your own bank or wallet statement.
What does ThankNest cost?
Creating and running a page is free, and ThankNest does not take a cut of what you receive. Your payment provider may still charge its own fees - PayPal, your bank and MoMo each set those, and ThankNest has no part in them.
Which currencies and methods can I use?
PayPal.Me covers USD, EUR, GBP, AUD, CAD and JPY. Vietnamese bank transfer with a VietQR code and MoMo both work in Vietnamese dong. ThankNest does not convert between currencies: a supporter picks a currency you accept and pays in that currency.
Is support through ThankNest a tax-deductible donation?
Generally no. Support sent through ThankNest is a personal payment to a creator, not a gift to a registered charity, and ThankNest issues no tax receipts. How it is treated for income or tax purposes depends on your country and situation - please take your own advice.
Can I get a refund?
Not through ThankNest, because ThankNest never held the money. If something went wrong, contact the creator first; if that does not resolve it, raise it with whoever processed the payment - PayPal, your bank or MoMo. You can also report a page to us if you believe it is fraudulent.
Trouble with the verification image?
The sign-up and login forms use an image you have to read, and we know that is a real barrier for some people. There is no audio alternative yet. If it is blocking you, contact us and we will help you through it by hand.
Still stuck?
Write to us with as much detail as you can. If it is about a specific page or support, include the link or the reference code - it makes the answer much faster.
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